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Open Internet Policy

Open Internet Information

INFORMATION RELATING TO magicJack Wireless’ BROADBAND INTERNET ACCESS SERVICES

This web page contains important information about the terms, performance, and management of NetZero Wireless, Inc., including its affiliates, assigns, and agents (“magicJack Wireless,” “us,”, or “our”) Broadband Internet Access Services and is intended to help you to make informed choices about the purchase and use of these services. In some cases, we will refer you to other web pages that will provide additional information about magicJack Wireless’ terms and practices.

For additional questions, magicJack Wireless customers may contact us at any time, or reach out via any of the methods listed on our customer service contact page located at www.magicjackwireless.com/help.

Commercial Terms
What data plans and pricing does magicJack Wireless offer?

magicJack Wireless offers mobile Broadband Internet Access Services for smartphones, basic phones, tablets, and mobile hotspot devices over one of the largest 2G, 3G, 4G, and 5G broadband networks. Your data plan may feature a designated allotment of high-speed data, and your data speed will be reduced for the remainder of the billing cycle once that allotment has been reached. If your data plan features a designated allotment of high-speed data, certain uses of the network—like magicJack Wireless Account Management—may not count against that allotment. For more information on the magicJack Wireless commercial terms, please review our Terms of Service at: www.magicjackwireless.com/terms-and-conditions.

Your plan includes access to the technologies, features, and services that were available and that you purchased when you first activated your current rate plan. Many of our plans include video optimization features which, when connected to the cellular network, deliver a DVD-quality (up to 1.5 Mbps, typically 480p) video experience with minimal buffering while streaming. For more information about our current data plans for our services, including prices, terms and conditions, high-speed data allotments, and other features, please see the following:

Customer Plans: www.magicjackwireless.com/plans

What is the magicJack Wireless policy for online privacy?

magicJack Wireless is committed to protecting the privacy of our customers. MJW does not utilize any network management practice that involves inspecting network traffic, nor do we store network traffic, provide network traffic to third parties, or use network traffic for non-network management purposes. For more information about online privacy, please find our Privacy Policy and other relevant privacy information online at: www.magicjackwireless.com/privacy-policy

What redress options does magicJack have in place?

Customers with questions or concerns should contact our Customer Care team at www.magicjackwireless.com, in our account management app, or by calling 800-292-7099, or in writing to: NetZero Wireless, Inc., 30870 Russell Ranch Road Suite 250, Westlake Village, CA 91362, Attn: Customer Service. Puerto Rico customer must direct written notices to: NetZero Wireless, Inc., Attn: Customer Service, 931 Village Boulevard, Suite 905, Box 386, West Palm Beach, FL 33409. For information on resolving disputes with magicJack Wireless, please review our Terms and Conditions.

Performance Characteristics
What speeds and performance can magicJack Wireless customers expect?

Many factors affect the speed and performance that customers experience, including: the programs running on the device; proximity to a cell site; the capacity of the cell site; weather; the surrounding terrain; use inside a building or moving vehicle; radio frequency interference; how many other customers are attempting to use the same spectrum resources; any high-speed data allotment; the rate plans or features you select; and uses that affect your network prioritization, such as whether you are using Smartphone Mobile Hot Spot (tethering) or if you are a Heavy Data User.

How do non-Broadband Internet Access Service Data Services Impact magicJack Wireless’s performance?

Not Applicable.

Network Management Practices

The Federal Communications Commission requires that Broadband Internet Access Service providers disclose whether or not they engage in certain specified network management practices. To comply with this requirement, the paragraphs below detail the network management practices that magicJack Wireless does and does not utilize in providing Broadband Internet Access Service.

Blocking

Not Applicable. magicJack Wireless does not block sites based on content or subject unless the Internet address hosts unlawful content or is blocked at the customer’s request.

Throttling

magicJack Wireless does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, or use of a non-harmful device. Customers enrolled in unlimited data plans will, however, experience reduced data speeds if the customer’s 30-day Usage exceeds certain levels as specified in the applicable plan’s terms and conditions.

Affiliated Prioritization

Not applicable.

Paid Prioritization

Not applicable.

Congestion Management

As a reseller, magicJack Wireless’ underlying carrier network provider – not magicJack Wireless – directly manages data on the network. Our carrier network provider engineers the network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds.

How does magicJack Wireless’ provider manage the flow of data on the network?

To provide the best possible experience for the most possible customers, our carrier network provider implements network management practices on a content-agnostic basis, such as caching data, prioritizing data usage of non-Heavy Data Users, and video optimization. Our provider also addresses the priority needs of emergency communications, law enforcement, public safety, or national security authorities, consistent with or as permitted by applicable law. This may impact users’ service during times of congestion such as during a natural disaster or other emergency.

magicJack Wireless customers are subject to the network prioritization practices of our carrier network partner, which defines a “Heavy Data User” as a customer using more than 50GB of data in a billing cycle. This threshold number is periodically evaluated to manage network traffic and deliver a good experience to all customers. In addition, many magicJack Wireless plans use video streaming optimization when connected to the cellular network to deliver a DVD-quality (up to 1.5 Mbps, typically 480p) video experience with minimal buffering while streaming. Furthermore, magicJack Wireless subscribers may be subject to carrier network prioritization to deliver a range of customer choice at great values. 

What is the impact of network prioritization?

As described in more detail above, customers may notice reduced speeds in comparison to customers with a higher priority during network congestion.

Customer devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.

Additionally, our network carrier offers other services to its customers that use the same network infrastructure and resources as its broadband internet access services and that are given priority over other traffic on the network. These other services may include calling-related services like: Voice over Internet Protocol (VOIP), Voice over LTE (VoLTE), and Video over LTE (ViLTE). More services may be added to, for example, serve public safety needs. These services may affect the availability of network resources for consumer broadband internet access services, which may be noticeable in times of congestion. Similarly, Wireless Priority Service traffic may preempt other traffic during times of extreme congestion, which means that in rare cases an active data or voice session may be interrupted to support public safety needs.

Application-Specific Behavior

Our Broadband Internet Access Services are intended to be used for web surfing; sending and receiving email, photographs and other similar messaging activities; and the non-continuous streaming of videos, downloading or uploading of files, or online gaming.

Does magicJack Wireless have any prohibited applications or uses?

magicJack Wireless customers are subject to the network management protocols of our carrier network provider. To ensure the activities of some users do not impair the ability of the customers to have access to reliable services, magicJack Wireless has an Acceptable Use Policy to which customers must adhere. This policy generally prohibits use of our services in a manner that is illegal, harms or unduly interferes with the network or systems, poses a security risk, or is otherwise prohibited by our terms and conditions or acceptable use policy. For more information, please visit the Acceptable Use Policy located at www.magicjackwireless.com/acceptable-use-policy.

Device Attachment Rules

Not Applicable.

Security

magicJack Wireless strives to deliver to its customers access to all the lawful, legitimate, and non-infringing content that the Internet has to offer. However, we are committed to protecting the network and customers from spam, phishing, viruses, malware, security attacks, and other unwanted harmful or malicious online activities.

Does magicJack Wireless discriminate against types of online content?

Our carrier network provider uses industry standard tools and generally accepted best practices and policies, including our analysis and third-party intelligence, to help us meet our security goals. In cases where these tools and policies identify certain traffic patterns, addresses, or destinations as being harmful or malicious, magicJack Wireless and its provider may deploy technical controls to block or prevent access to harmful or malicious traffic. In other cases, these tools and policies may permit customers to identify certain content that is not clearly harmful or unwanted, such as bulk email or websites with questionable security ratings and enable those customers to inspect the content further if they want to do so.

Despite these actions, we cannot guarantee that you may not encounter unwanted, harmful, or malicious internet traffic while using magicJack Wireless’ Broadband Internet Access Services. We encourage customers to engage in their own security practices, including using antivirus/antimalware products.

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